Questions or concerns may be directed to Primary Health Plan in one of these easy ways:

Customer Service
333-1596 (locally)
(800) 688-5008 (toll free)
service@primaryhealth.com

Care Management
333-1563 (locally)
(800) 688-5008 (toll free)
care@primaryhealth.com

New Business Sales
433-4619 (locally)
(800) 688-5008 (toll free)
newbusiness@primaryhealth.com

Monday – Friday

Employee Assistance Program
Provided by APS Healthcare
(800) 833-3031
www.apshealthcare.com
Available 24 hours per day, 7 days per week

When accessing service on the website, make sure you include your full name, the name of your group, and your phone number. Also, include any relevant details such as the date of service, the provider’s name, etc.

Please allow one business day for us to research your question and respond to you.

You may also reach us by mail at:

Primary Health Plan
Attn: Customer Service
800 Park Blvd., Ste. 760
Boise, ID 83712

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